OUR WARRANTIES FOR PREFINISHED HARDWOOD FLOORS

Our Prefinished Hardwood Floors are finished with up to 7 coats aluminum oxide, anti-scratch urethane. This residential 15 year warranty (from the date of purchase) covers the factory applied UV cured aluminum oxide finish on our prefinished solid hardwood flooring. This finish warranty covers normal residential traffic conditions and use, subject flooring is used as prescribed.

Attention:

• ALL FLOORING ARE SOLD AS IS. NO RETURNS.
• Allow a defect tolerance of 5%. Defects may be of a manufacturing or a natural type. Therefore, we recommend an extra allowance of 5% on the quantities purchased. If there are issues prior to installation, please contact our Customer Service Department.
• Inspection of the floor needs to be done prior to installation. The installer and home user are responsible for the final inspection of the flooring. DO NOT INSTALL DEFECTIVE FLOORING. Site conditions must be acceptable and installation instructions must be followed accordingly. Defective installed hardwood will not be covered under this warranty. Any flooring that has been installed is deemed accepted by the consumer.
• This warranty does not cover poor installation quality. Prior to installation, the owner/installer must determine that the job site and all sub surfaces meet all requirements specified in the installation instructions.
• It is recommended that you DO NOT install the flooring until your whole flooring order is delivered. Floorboards should be intermixed from at least 4-5 cartons at a time during the installation for a better color mix within the floor. It is also recommended to bring the flooring into the home as soon as it is delivered and to allow the wood flooring to acclimate for at least 3-5 days prior to its installation. Do not store wood flooring in garages or sheds or where temperatures or moisture levels can vary significantly.
• This warranty is non-transferable and applies only to the original purchaser.

• Commercial uses and rental properties.
• “2nd Grade”, “Select” and “Select & Better” Prefinished and/or. Imperfections such as wormholes, face splits, height differences between boards and knots are acceptable for these grades. SUCH MATERIALS ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.
• Damages on the hardwood floor caused by negligence (scratches or indentations from accumulated dirt on floor), accidents, spills, misuse, abuse, water, sand, pets (Pets-urine will blacken all hardwoods and dents and scratches will occur), spiked shoes or damaged shoe heels, cold, heat, humidity or dryness;
• Natural oxidation of the wood, meaning color alteration of the floor due to sunlight exposure. Exotic floors will darken in color from exposure to sunlight.
• Grain and Color Variation. Our natural exotic hardwood floors have a great range of color. The colors shown in this web site may vary in color from the actual flooring. This is due to different monitors being used to view the pictures, scan and/or image quality. Pictures shown here are only meant to help guide you with your color choices. If there is a concern we recommend you to request a sample prior to placing an order.
• Natural disasters leaking or broken plumbing, fire, flood, tornado, hurricane or earthquake.
• Indentations, scratches in the hardwood floor caused by furniture, appliances, high traffic.
• Reduction in gloss, fading or change in shading.
• Resanding, refinishing or recoating of the hardwood floor.
• Damage caused by improper transportation, storage, handling.
• Poor installation (please see Installations Instructions).
• Improper maintenance or misuse.
• Insufficient protection; moisture variation due to wet sub floor or moisture from on top or underneath.
• Improper alterations of the original products.
• These warranties DO NOT apply to Unfinished Hardwood Floorings.

OUR POLICIES

1. Prices and availability stated in this web site may change regularly and without notice. No further rebate and/or discount can be applied due to future sales and/or lower prices.
2. Costs of flooring, shipping and taxes are to be prepaid at time of order.
3. Freight costs, commissions and taxes are not included in the prices listed in this web site.
4. Payment Methods: Master Card, Visa, checks, money orders and wire transfers. Personal or business checks sent will require processing time before shipments are sent.
5. FOR YOUR ONLINE SECURITY all credit card information you place online is sent directly to your credit card companies encrypted processing data base. BRAZILIAN WOODFLOOR DEPOT does not store or collect any credit card information in our databases. Due to this High level of security, your credit card is processed for the amount of your order as soon as the order is placed by you.
6. Cancellations and/or changes on the original order will be charged 3% fee of the total order price.
7. Order cancellations after the order has been shipped are charged a 30% restocking charge plus the 3% fee as stated above. The purchaser is responsible for all incurred shipping charges.
8. Special orders cannot be cancelled.
9. Any dispute arising from a purchase transaction with BRAZILIAN WOODFLOOR DEPOT INC. shall be brought solely and exclusively before a judicial court of competent jurisdiction sitting in Miami-Dade County, Florida, applying the law of Florida without regard to its internal conflict of laws rules. The parties hereto waive right to trial by jury. The prevailing party shall be entitled to reasonable attorneys fees at all trial and appellate levels.
10. Delivery within the US may take 2 to 10 business days.
    If you should have any questions, please feel free to call our Customer Service Department at 1.877DEPOTBR Monday - Friday 9:00AM - 5PM ET. oremail us through this web site.
     

If you should have any questions, please feel free to call our Customer Service Department at 1.877 DEPOT BR Monday - Friday 9:00AM - 5PM ET. or  email us through this web site.